2ph95 Privacy Policy

1. Introduction

2ph95 ("2ph95", "we", "us", "our") is committed to protecting the privacy and personal data of every player who uses the 2ph95 online gaming platform at 2ph95.com. This Privacy Policy describes how we collect, use, store, share, and protect your personal information in connection with your use of the 2ph95 platform, including all games, payment services, promotions, and customer support channels.

This Privacy Policy is issued in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA) of the Philippines, and its Implementing Rules and Regulations (IRR). It also reflects applicable guidelines issued by the National Privacy Commission (NPC) of the Philippines.

By registering an account on 2ph95 or by continuing to use the 2ph95 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, please do not use the 2ph95 platform.

2. Personal Data We Collect

2ph95 collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Registration Data

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify that you are at least 21 years of age)
• Residential address in the Philippines (barangay, city/municipality, province)
• Valid Philippine mobile number
• Email address
• Username and encrypted password

2.2 Identity Verification (KYC) Data

• Copy of a valid Philippine government-issued ID (PhilSys ID, passport, driver's licence, UMID, SSS ID, or Voter's ID)
• Selfie or live photo for identity matching purposes
• Proof of residential address (utility bill, bank statement, or barangay certificate)
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account registered in your name)

2.3 Financial Data

• Deposit and withdrawal transaction records, including amounts in Philippine Peso (₱), timestamps, and payment method references
• GCash or PayMaya account reference numbers (we do not store full e-wallet credentials)
• Bank account details where bank transfer is used (BPI, BDO, Metrobank)
• Bonus and promotional credit history

2.4 Gaming Activity Data

• Game session logs, including games played, wager amounts, win/loss records, and session duration
• Bonus usage and wagering requirement progress
• Responsible gaming tool settings (deposit limits, loss limits, self-exclusion status)

2.5 Technical & Device Data

• IP address and approximate geolocation (used to verify Philippine residency and detect prohibited jurisdictions)
• Device type, operating system, and browser version
• Cookie identifiers and session tokens
• Platform access logs and timestamps

2.6 Communications Data

• Records of live chat, email, and support ticket interactions with the 2ph95 support team
• Feedback, complaints, and dispute records
• Marketing communication preferences

3. How We Use Your Personal Data

2ph95 uses your personal data only for the purposes for which it was collected, or for purposes that are compatible with those original purposes. Specifically, we use your data to:

• Create and manage your 2ph95 account – including registration, login authentication, and account settings management.
• Verify your identity and age – to confirm that you are at least 21 years old and a legitimate player, in compliance with PAGCOR regulations and the DPA.
• Process deposits and withdrawals – to facilitate secure financial transactions via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Deliver gaming services – to provide access to live casino games, slots, bingo, fishing games, and sports betting on the 2ph95 platform.
• Administer bonuses and promotions – to verify eligibility, track wagering requirements, and credit promotional rewards to your account.
• Comply with legal and regulatory obligations – including anti-money laundering (AML) checks, PAGCOR reporting requirements, and NPC data privacy compliance.
• Prevent fraud and prohibited conduct – to detect and investigate multi-accounting, bonus abuse, collusion, and other violations of the 2ph95 Terms & Conditions.
• Provide customer support – to respond to your queries, complaints, and responsible gaming requests via live chat and email.
• Send service communications – to notify you of account activity, security alerts, policy updates, and transaction confirmations.
• Send marketing communications – to inform you of promotions, new games, and special offers, where you have provided consent. You may opt out at any time.
• Improve the 2ph95 platform – to analyse usage patterns, fix technical issues, and enhance the player experience for Filipino users.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, 2ph95 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the 2ph95 Terms & Conditions, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with Philippine laws and regulations, including PAGCOR licensing requirements, AML obligations, and NPC directives.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

2ph95 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your deposits and withdrawals.
• Game providers: Licensed third-party game studios (such as PG Soft, Pragmatic Play, Jili, and Evolution Gaming) who supply the games available on 2ph95. These providers may receive session data necessary to deliver their games.
• KYC and AML service providers: Identity verification and fraud detection partners who assist 2ph95 in meeting its regulatory obligations.
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities, where required by law or regulation.
• IT and infrastructure providers: Cloud hosting, cybersecurity, and platform maintenance providers who process data on our behalf under strict data processing agreements.
• Legal and professional advisers: Lawyers, auditors, and compliance consultants engaged by 2ph95, subject to professional confidentiality obligations.

All third-party service providers engaged by 2ph95 are required to process your personal data only in accordance with our instructions and in compliance with the Data Privacy Act of 2012.

6. Cookies & Tracking Technologies

2ph95 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The types of cookies we use include:

• Essential cookies: Required for the platform to function, including session management and login authentication. These cannot be disabled.
• Functional cookies: Remember your language preferences, game settings, and responsible gaming tool configurations.
• Analytics cookies: Help us understand how Filipino players use the 2ph95 platform so we can improve performance and user experience. Data collected is aggregated and anonymised where possible.
• Marketing cookies: Used to deliver relevant promotional content to you, where you have consented. You may opt out of marketing cookies at any time via your account settings or browser controls.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the 2ph95 platform.

7. Data Retention

2ph95 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Specifically:

• Account and KYC data is retained for a minimum of five (5) years from the date of account closure, in compliance with PAGCOR and AMLC record-keeping requirements.
• Financial transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Gaming activity logs are retained for two (2) years from the date of each session.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing consent records are retained until you withdraw consent, plus an additional period as required for compliance purposes.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with NPC guidelines.

8. Data Security

2ph95 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 2ph95 platform
• Encrypted storage of passwords and sensitive financial data
• Multi-factor authentication options for account login
• Regular security audits and penetration testing
• Access controls limiting data access to authorised personnel only
• Incident response procedures in compliance with NPC breach notification requirements

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 2ph95 will notify the National Privacy Commission and affected players in accordance with the Data Privacy Act of 2012 and NPC Circular No. 16-03.

9. Your Data Privacy Rights

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 2ph95:

• Right to be informed: The right to know what personal data 2ph95 collects about you and how it is used – as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data 2ph95 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the 2ph95 Data Protection Officer (DPO) at [email protected]. We will respond to all verified requests within fifteen (15) business days, in accordance with NPC guidelines.

10. Children's Privacy

The 2ph95 platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. 2ph95 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account and delete the data in question. If you believe that a minor has registered on the 2ph95 platform, please contact us immediately at [email protected].

11. International Data Transfers

Some of 2ph95's service providers and game partners may be located outside the Philippines. Where personal data is transferred to recipients in other countries, 2ph95 ensures that appropriate safeguards are in place to protect your data, including contractual clauses that meet the standards required by the Data Privacy Act of 2012 and NPC guidelines. 2ph95 will not transfer your personal data to any country that does not provide an adequate level of data protection without your explicit consent or without implementing appropriate safeguards.

12. Updates to This Privacy Policy

2ph95 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidelines. Any material changes will be communicated to registered players via email or a prominent notice on the 2ph95 platform at least seven (7) days before the changes take effect. Your continued use of the 2ph95 platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

13. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 2ph95, please contact our Data Protection Officer:

• DPO Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available daily, 8:00 AM – 12:00 MN PHT, via the 2ph95 platform

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.